Privacy Policy
Last Updated: 13 August 2026
At Dr. Ruchi’s Smile Dental Clinic, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information may be collected when you use our website, contact the clinic, submit an enquiry, request an appointment, or otherwise communicate with us.
By using this website or voluntarily providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Full name
- Mobile or telephone number
- Email address
- Appointment preferences
- Information submitted through enquiry or appointment forms
- Messages or information provided through WhatsApp, telephone, email or other communication channels
- Information you voluntarily provide regarding your dental concern
- Technical information relating to your use of the website
Where necessary for providing dental care, additional medical or dental information may be collected directly by the clinic during consultation or treatment.
2. How We Collect Information
We may receive information when you:
- Submit a contact form
- Request a dental appointment
- Call the clinic
- Contact us through WhatsApp
- Send us an email
- Visit the clinic
- Provide information during consultation or treatment
- Browse or interact with our website
We request that you provide only information that is necessary for your enquiry or treatment.
3. How We Use Your Information
Information collected through the website or clinic may be used to:
- Respond to enquiries
- Schedule and manage appointments
- Contact you regarding an appointment
- Provide requested information about dental treatments
- Communicate treatment-related information
- Maintain appropriate patient and administrative records
- Improve our website and services
- Respond to complaints or feedback
- Maintain website security
- Meet applicable legal, regulatory or professional requirements
We do not intend to use personal information for purposes unrelated to those for which it was collected without an appropriate reason or permission.
4. Dental and Health Information
During consultation or treatment, patients may provide information regarding their:
- Dental history
- Medical history
- Existing medical conditions
- Allergies
- Current medications
- Previous dental procedures
- X-rays, scans or diagnostic information
- Treatment history
Such information may be necessary for appropriate dental assessment, diagnosis and treatment planning.
Patients should avoid submitting detailed or highly sensitive medical information through general website enquiry forms unless specifically requested by the clinic.
5. Appointment and Contact Forms
When you submit an appointment or contact form, the information you provide may be used to contact you regarding your enquiry or appointment request.
Submitting an online form does not automatically confirm an appointment.
An appointment should be considered confirmed only after confirmation from the clinic.
6. Phone and WhatsApp Communications
If you contact us through telephone or WhatsApp, your telephone number, profile information made available through the platform and the content of your communication may be processed for the purpose of responding to your enquiry or managing your appointment.
WhatsApp and other third-party communication platforms operate under their own privacy policies and terms.
Please avoid sending unnecessary sensitive personal or medical information through third-party messaging platforms.
7. Cookies and Website Technologies
Our website may use cookies or similar technologies to support functionality, security and website performance.
Cookies are small pieces of information stored by your browser or device.
Depending on the technologies enabled on the website, cookies may be used for purposes such as:
- Remembering website preferences
- Improving website functionality
- Measuring website performance
- Understanding how visitors use the website
- Supporting security features
You can generally manage or disable cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
8. Analytics
If analytics services are used on this website, they may collect technical or usage information such as:
- Browser type
- Device type
- Approximate location based on technical information
- Pages visited
- Time spent on pages
- Referral source
- Website interactions
This information may be used to understand website performance and improve the user experience.
Where required, appropriate consent mechanisms may be provided for analytics or similar tracking technologies.
9. Third-Party Services
Our website may use or link to third-party services such as:
- Google Maps
- Email services
- Website hosting providers
- Contact-form services
- Analytics services
- Social-media platforms
- Appointment or communication tools
These third parties may process certain information according to their own privacy policies and terms.
Dr. Ruchi’s Smile Dental Clinic does not control the independent privacy practices of third-party websites or platforms.
10. Sharing of Personal Information
We do not sell or rent patient or website-user personal information.
Information may be shared where reasonably necessary with:
- Clinic staff involved in administration or patient care
- Healthcare professionals involved in your treatment, where appropriate
- Website hosting or technology service providers
- Communication service providers
- Professional advisers
- Government, regulatory or legal authorities where disclosure is required or permitted by applicable law
Any sharing of information should be limited to what is reasonably necessary for the relevant purpose.
11. Data Security
We take reasonable administrative and technical measures intended to protect personal information against:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Unauthorised disclosure
- Accidental destruction
However, no website, email system, online transmission or electronic storage method can be guaranteed to be completely secure.
Users should therefore exercise appropriate care when submitting information online.
12. Data Retention
Personal information will generally be retained only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate clinical, administrative, legal or regulatory purposes.
Retention periods may vary depending on the nature of the information and the purpose for which it is held.
Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.
13. Your Information and Requests
Subject to applicable law and the circumstances of the request, you may contact us regarding personal information that you have provided to us.
You may request assistance regarding matters such as:
- Reviewing information provided by you
- Correcting inaccurate information
- Updating your contact details
- Requesting deletion of information where appropriate
- Withdrawing previously provided consent where applicable
- Raising a concern regarding how your information has been handled
Certain information may need to be retained where required for treatment records, legal obligations, dispute resolution or other legitimate purposes.
We may need to verify your identity before acting on a request concerning personal information.
14. Children’s Information
Our clinic provides dental treatment to children.
Where personal information relating to a child is required for an appointment or treatment, it should ordinarily be provided by or with the involvement of the child’s parent or lawful guardian, as appropriate.
Parents and guardians should supervise the information provided through the website on behalf of children.
15. Links to Other Websites
Our website may contain links to third-party websites, social-media profiles, maps or other online services.
Once you leave our website, the privacy practices of the external service will apply.
We recommend reviewing the privacy policies of third-party websites before providing personal information to them.
16. Marketing Communications
If the clinic introduces promotional emails, messages or similar marketing communications, they should only be sent where appropriate permission or another lawful basis exists.
Where applicable, users will be provided with a reasonable method to stop receiving such promotional communications.
Appointment confirmations, treatment-related communications and important service messages may be treated separately from promotional communications.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes to our website
- New services or functionality
- Changes to our information-handling practices
- Changes in applicable requirements
The updated version will be published on this page with a revised Last Updated date.
We encourage users to review this page periodically.
18. Contact Us
For questions, requests or concerns regarding this Privacy Policy or information you have provided to us, please contact:
Dr. Ruchi’s Smile Dental Clinic
House No. 249, Sector 10
Panchkula, Haryana, India
Phone: +91 98887 10570